Premier Health, 4 Belgrave Street, Kogarah

Reviews

• Shahnaz Nina

  16.02.2018
  ★ ☆ ☆ ☆ ☆
  Terrible experience at the reception despite being an existing client went for follow up. No care factor what so ever from the Premier Health, specifically from the receptionist. Was absolutely gutted and revolted by the receptionist's sense of urgency & empathy, despite explaining her how urgent for us to follow up on the wound of our 3 months old daughter's tongue tie release that was done a week ago and we drove from far distance . My husband came from work early to drive us to Kogarah, due to traffic we arrived there 4:25 pm, took us nearly 2 hour to get there. When we got there only one patient was waiting and we were refused to meet the doctor. We were repeatedly reminded that we did not appointment which needed to be paid beforehand and also asked to go to see another GP! We offered to pay her up front for the visit, she was not still budging, rather she was asking to make an appointment on another day by paying the fees in advance. We also ensured her that lactation advised on our first visit that we can drop by without an appointment just before the Xmas as they will be closed from 21st. Lactation was very good and helpful on first visit. However Premier Health care factor got me thinking, are they after your money, because of today's experience I won't recommend anyone to go there. I do understand appointment makes doctor practice easier. Patient can wait for the doctor for hours when they are running late, on other hand they can't seemed to be unjust. Or in this instance is it just the receptionist or my little daughter is unlucky?

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